Shipping policy

Shipping Policy

Last Updated: 22/06/2026

Thank you for shopping with TruePrecision3D.

Every order is carefully manufactured, inspected, and packaged before dispatch to ensure it meets our quality standards.

Processing Times

Most orders are dispatched within 1–5 business days.

Personalised, custom, or made-to-order products may require additional production time depending on complexity and current order volume.

Estimated production times are displayed on individual product pages where applicable.

UK Shipping

Orders within the United Kingdom are typically delivered within 1–5 business days after dispatch.

Delivery times may vary depending on the shipping service selected and external factors beyond our control.

International Shipping

We ship worldwide.

International delivery times vary by destination but typically range from 5–20 business days after dispatch.

Please note:

* Customers are responsible for any import duties, customs fees, taxes, or charges imposed by their local authorities.
* Customs processing times may affect delivery speeds.
* TruePrecision3D is not responsible for delays caused by customs clearance procedures.

Order Tracking

Where a tracked shipping service is used, tracking information will be provided once your order has been dispatched.

Please allow up to 24 hours for tracking information to update.

Shipping Delays

While we aim to dispatch and deliver orders promptly, delivery dates are estimates only.

TruePrecision3D cannot be held responsible for delays caused by:

* Postal or courier services
* Customs processing
* Weather conditions
* Industrial action
* Public holidays
* Circumstances beyond our reasonable control

Incorrect Shipping Information

Customers are responsible for ensuring shipping details are entered correctly at checkout.

If an incorrect address is provided and the order has not yet been dispatched, please contact us immediately.

Orders returned due to incorrect or incomplete addresses may require additional shipping charges before they can be resent.

Lost or Damaged Shipments

If your order arrives damaged, or if you believe your shipment has been lost, please contact us as soon as possible.

Please include:

* Your order number
* A description of the issue
* Photographs where applicable

We will work with the shipping carrier to resolve the issue and provide an appropriate solution where possible.

Wholesale & Custom Orders

Large custom orders, wholesale orders, and collaboration projects may have separate production and shipping timelines, which will be agreed upon before production begins.

Contact

For any shipping-related enquiries, please contact:

Email: TRUEPRECISION3D@HOTMAIL.COM

Website: https://trueprecision3d.com

We aim to respond to all enquiries within 1–2 business days.