Refund policy

Returns & Refunds Policy

At TruePrecision3D, every product is carefully manufactured and inspected before dispatch. We want you to be completely satisfied with your purchase.

Returns

We accept returns on non-personalised items within 14 days of delivery.

To be eligible for a return:

* The item must be unused and in its original condition.
* The item must be returned in its original packaging where possible.
* Proof of purchase must be provided.

Customers are responsible for return postage costs unless the item is faulty or incorrect.

Personalised & Custom Products

Due to the custom nature of personalised products, we cannot accept returns or offer refunds for:

* Custom names
* Custom logos
* Custom text
* Bespoke designs
* Made-to-order products

Unless the item arrives damaged, defective, or incorrect.

Please ensure all personalisation details are entered correctly before placing your order.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

* Your order number
* A description of the issue
* Clear photographs showing the problem

We will assess the issue and, where appropriate, provide a replacement, refund, or other suitable resolution.

Refunds

Once a returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to your original payment method within 5–10 working days.

Exchanges

If you would like a different size, colour, or variation of a non-personalised product, please contact us and we will do our best to help.

Contact

For all return and refund enquiries, please contact:

Email: TRUEPRECISION3D@HOTMAIL.COM

We aim to respond to all enquiries within 1–2 business days.